Privacy policy

This policy explains how the ART TISSAGE TAM Cooperative (Morocco) collects, uses and protects your personal data when you use our online shop. Our shop is hosted by Shopify, which processes some data on our behalf.

Data we collect

  • Contact details: name, email address, phone number, shipping and billing addresses.
  • Order data: products viewed, added to cart or purchased, returns and exchanges.
  • Payment data: processed by our secure payment providers; we do not have access to your full card numbers.
  • Usage data: IP address, browser type, pages viewed, visit duration, device identifiers.

Cookies

We use essential cookies (cart, session, security) and preference cookies (language, country). Analytics and advertising cookies are only set with your consent, which you can withdraw at any time.

How we use your data

  • to process and deliver your orders and handle returns;
  • to manage your customer account;
  • to answer your requests and contact you;
  • to send you our news and offers, if you have agreed (you can unsubscribe at any time);
  • to prevent fraud and keep the shop secure;
  • to analyse how the site is used in order to improve it.

Sharing your data

Your data may be shared with our service providers (hosting, payment, shipping, customer service), with authorities where required by law, in the event of a business transaction (merger, sale), or with your consent. We do not sell your personal data.

Retention

We generally keep your data for up to 24 months after you close your account or last interact with us, unless a legal obligation, dispute, security or fraud prevention requires a longer period.

International transfers

Your data may be processed outside your country of residence, with appropriate safeguards where required by law.

Your rights

You can request access to, correction, deletion or portability of your data, and object to certain processing, from your account or by writing to us. For data processed by Shopify, see privacy.shopify.com.

Security

We take reasonable measures to protect your data, but cannot guarantee absolute security.

Children

Our shop is not intended for people under 16. Data from minors collected without parental consent is deleted.

Changes

Any changes will be posted on this page, with notice by email or on the site before they take effect where necessary.

Contact

Coopérative Art Tissage Tam, 133 Houmt Sour, Tameslouht 42312, Morocco
contact@cooparttissagetam.com