Frequently asked questions
Here you will find answers to the most common questions about shipping, payment, returns and custom orders. Another question? Write to us at contact@cooparttissagetam.com or on WhatsApp.
Frequently asked questions
Message us on WhatsAppOrder before 13:00 on a business day: ships the same day.
| Zone | Fee | Delay |
|---|---|---|
| Maroc | Calculated at checkout | Shown at checkout |
| Europe | Calculated at checkout | Shown at checkout |
| Amérique du Nord | Calculated at checkout | Shown at checkout |
| Moyen-Orient | Calculated at checkout | Shown at checkout |
| Reste du monde | Calculated at checkout | Shown at checkout |
Your tracking link is emailed as soon as your order ships.
Secure online payment, with the methods offered at checkout.
Returns accepted within 14 days of delivery, in the original packaging.
Return shipping is at your expense.
Personalised pieces can't be returned or exchanged.
Sale items can't be returned or exchanged.
Write to us with your idea (colours, dimensions, an embroidered name): we will tell you whether it is possible and how long it will take.
Each product page explains how to care for the piece in the Care section.